Auto Body Repair Scams to Watch Out For in Covina, CA

Getting into an accident is stressful enough without the added worry of falling for a scam during the repair process. Unfortunately, auto body repair scams are more common than most people think—especially in busy areas like Covina, CA. Some shops lure drivers in with promises of low prices, only to surprise them later with hidden fees or push unnecessary repairs. When you’re just trying to get your car fixed and back on the road, it’s easy to overlook the red flags.

The good news is that you can avoid these traps with a little knowledge and preparation. Whether you’re dealing with minor dents or major collision damage, being aware of common scams can help you make smarter decisions about your auto body repair in Covina, CA. By choosing certified shops, reading customer reviews, asking for written estimates, and documenting your vehicle’s condition, you can protect yourself and ensure your car gets the quality care it deserves. In this guide, we’ll break down some of the most frequent scams to watch out for so you can feel confident every step of the way.

Auto body repairs are often unexpected, and most drivers don’t know exactly what should be done to fix their vehicle after an accident. That lack of knowledge—combined with the urgency to get back on the road—makes it easy for shady shops to overcharge or cut corners.

Some shops take advantage of customers by inflating estimates, performing unnecessary work, or using cheap parts. Others might prey on your insurance process or even attempt to hold your vehicle hostage. While these scams are not the norm, they happen often enough that every driver should know the red flags.

One of the most common scams starts with a quote that sounds too good to be true—because it is. A shop may give you a very low estimate just to get your business. Once your vehicle is in the shop, they suddenly “find” extra issues and jack up the price.

Red Flags:

• Vague or verbal estimates only
• Pressure to sign quickly
• Charges that weren’t discussed upfront

How to Avoid It:

Always ask for a detailed, written estimate before authorizing any work.

Some shops recommend repairs or replacements that aren’t actually needed. These can include replacing parts that are still functional or adding services that won’t improve your car’s condition or safety.

Red Flags:

• You’re being told your vehicle needs work that doesn’t make sense
• The repair explanation is unclear or confusing

How to Avoid It:

Ask for clear explanations, and if needed, get a second opinion from another shop.

Not all parts are created equal. While using aftermarket or recycled parts is sometimes acceptable, reputable shops should let you know what kind of parts will be used.

Red Flags:

• Your invoice doesn’t specify the part types
• Parts seem to wear out quickly after repairs

How to Avoid It:

Ask in advance whether the shop uses OEM, aftermarket, or salvaged parts—and get it in writing.

In this scam, the shop claims to have discovered new damage after beginning the repair—even if that damage didn’t exist beforehand.

Red Flags:

• “New” damage shows up after you’ve left the car
• The shop won’t provide photo evidence

How to Avoid It:

Take photos of your vehicle before leaving it at the shop and ask for documentation of any additional damage they claim to find.

Some tow truck drivers or insurance agents might push you toward a specific body shop. While this isn’t illegal, it can be misleading—especially if the recommendation is based on personal kickbacks rather than quality work.

Covina Tip:

Locally, some drivers and companies have relationships with shops that aren’t necessarily the best option for you.

How to Avoid It:

Know that in California, you have the legal right to choose your repair shop. Never let anyone force you to choose a place you’re unsure about.

A particularly aggressive scam involves refusing to release your vehicle until you pay more than the agreed-upon price. Sometimes this involves surprise fees or mysterious new charges.

Red Flags:

• You’re denied access to your vehicle
• Sudden increases in cost without explanation

How to Avoid It:

Before handing over your keys, get the shop’s terms in writing and ask what fees you may be charged.

Some shops inflate the number of hours needed to complete a repair, especially if insurance is paying the bill. This may not impact your out-of-pocket cost immediately, but it can lead to a higher claim—and higher premiums later.

Red Flags:

• High labor cost with little explanation
• Timeline doesn’t match the complexity of the repair

How to Avoid It:

Do a quick online search or call another shop to ask what’s typical for the type of work being done.

Protecting yourself doesn’t have to be complicated. Covina drivers can take these simple steps to protect themselves:

• Get everything in writing: Always ask for a written, itemized estimate before agreeing to anything.
• Research local reviews: Look for shops with long-standing reputations, 5-star ratings, and real testimonials.
• Check certifications: A shop that is I-CAR Gold certified, BBB accredited, or manufacturer-certified is generally more trustworthy.
• Ask questions: If something seems unclear, keep asking until you get it.
• Know your rights: In California, you have the right to choose your repair shop and to receive an itemized bill.

Knowing what to look for in a reliable auto body shop can help you avoid scams and feel more confident about your repair decisions. Here’s how you know you’ve found a reliable, trustworthy shop.

• Transparent and clear communication
• No pressure or scare tactics
• Technicians with professional certifications
• A physical location with years in business
• Reviews that mention honesty and quality
• A written warranty for repairs

Nobody plans for an accident, but being informed means you’ll be prepared if one happens. By recognizing the red flags and asking the right questions, you can avoid falling for common auto body repair scams—right here in Covina or anywhere else.

If you’re ever unsure about a repair estimate or just want peace of mind, you’re not alone. VMS Auto Collision Center, a family-owned shop serving Covina since 1989, offers honest assessments, certified repairs, and a stress-free experience.

Call us today at (626) 339-6688 or request an online estimate to see how we can help you get back on the road safely and confidently.