FAQ’s
What should I do if I have been in an accident?
- Stop your vehicle at or near the crash site. If your vehicle can be moved, get off the road so it doesn’t block traffic or cause another accident. Turn off your ignition.
- Check for injuries, call the police (911).
- Get the names of all the people involved in the accident, as well as any witnesses.
- Exchange Insurance company, policy number, and Driver’s License information, Name, Address, Driver’s License number, vehicle license plate, make, model, and year of vehicle with all involved.
- Record any and all damages to the vehicles involved or take photos of the other party’s vehicle. Do not discuss “fault” or apologize for the accident.
- Contact VMS Auto Collision Center Covina and we will assist you with reporting your claim
Do I need an appointment for an estimate?
You are not required to have an appointment, however we appreciate it. If possible, please bring all your Insurance claim information. An appointment allows us to focus all of our attention on you, to ensure that you have an excellent experience at VMS Auto Collision Center.
Do you repair rust or restore old vehicles?
At VMS, we only specialize in collision repair and paint.
Will the paint on the repaired part of my vehicle match the old paint of the rest of my vehicle?
Yes, VMS Auto Collision Center, uses computer paint mixing system, with the finest Axalta paint. We also rely on professional training and years of experience to color match your paint and blend repairs seamlessly into the existing color. We are the auto body paint experts in Covina.
Can I drop off my vehicle during non-business hours?
Yes, you can. Our front lot is usually open every time of the day or night throughout the week. There is also an after-hours key drop box available to keep your keys safe. Please give us a call to notify us about the drop-off when you do.
Is the work that is done to repair my vehicle guaranteed?
Yes, you will be provided a written warranty that covers all repairs made by VMS Auto Collision Center.
Do I need to get three estimates?
No, this is not necessary. According to the Department of Insurance, you have the sole prerogative of selecting an auto body shop to perform repairs on your vehicle. We work in collaboration with insurance companies to handle any paperwork that is involved in the repair of your vehicle.